{"id":207,"date":"2025-11-18T08:27:47","date_gmt":"2025-11-18T08:27:47","guid":{"rendered":"https:\/\/www.vm6.co.uk\/blog\/?p=207"},"modified":"2025-11-18T08:27:53","modified_gmt":"2025-11-18T08:27:53","slug":"how-we-keep-our-network-clean-and-safe-for-our-clients","status":"publish","type":"post","link":"https:\/\/www.vm6.co.uk\/blog\/2025\/11\/18\/how-we-keep-our-network-clean-and-safe-for-our-clients\/","title":{"rendered":"How We Keep Our Network Clean and Safe for our Clients."},"content":{"rendered":"\n<p>At VM6, we&#8217;re committed to maintaining a reliable, high-performance network for all our customers. To achieve this, we&#8217;ve implemented intelligent monitoring systems that protect our infrastructure while respecting your privacy and legitimate use cases.<\/p>\n\n<h2>Our Approach to Network Monitoring<\/h2>\n\n<h3>What We Monitor<\/h3>\n\n<p>We use automated systems that analyze network traffic patterns at the infrastructure level. Our monitoring focuses on:<\/p>\n\n<ul>\n  <li><strong>Packet rates and bandwidth usage<\/strong> &#8211; Detecting unusual spikes that could indicate network abuse<\/li>\n  <li><strong>Traffic patterns<\/strong> &#8211; Identifying potential security threats like DDoS attacks or port scanning<\/li>\n  <li><strong>Network health<\/strong> &#8211; Ensuring optimal performance for all customers<\/li>\n<\/ul>\n\n<h3>What We DON&#8217;T Monitor<\/h3>\n\n<ul>\n  <li><strong>Content of your traffic<\/strong> &#8211; We respect your privacy and don&#8217;t inspect the data you send or receive<\/li>\n  <li><strong>Legitimate high-bandwidth applications<\/strong> &#8211; VPNs, proxies, streaming services, and content delivery are perfectly fine<\/li>\n  <li><strong>Normal business operations<\/strong> &#8211; High traffic from legitimate services won&#8217;t trigger any issues<\/li>\n<\/ul>\n\n<h2>Allowed Use Cases<\/h2>\n\n<p>We understand that modern applications require flexibility. You&#8217;re absolutely welcome to run:<\/p>\n\n<p>\u2705 <strong>VPN services<\/strong> &#8211; Whether for personal use or providing VPN access to clients<br>\n\u2705 <strong>Proxy servers<\/strong> &#8211; HTTP\/HTTPS proxies for legitimate purposes<br>\n\u2705 <strong>High-bandwidth applications<\/strong> &#8211; Streaming, file hosting, CDN services<br>\n\u2705 <strong>Web hosting<\/strong> &#8211; Including high-traffic websites and applications<br>\n\u2705 <strong>Game servers<\/strong> &#8211; Online gaming platforms and communities<br>\n\u2705 <strong>Development and testing<\/strong> &#8211; Including load testing on your own infrastructure<\/p>\n\n<h2>What Gets Flagged<\/h2>\n\n<p>Our monitoring system only alerts us to patterns that typically indicate network abuse or security threats:<\/p>\n\n<ul>\n  <li><strong>Port scanning<\/strong> &#8211; Systematic probing of network ports across multiple IPs<\/li>\n  <li><strong>DDoS participation<\/strong> &#8211; Servers involved in distributed denial-of-service attacks<\/li>\n  <li><strong>Spam operations<\/strong> &#8211; Mass email sending without proper authentication<\/li>\n  <li><strong>Botnet activity<\/strong> &#8211; Compromised servers being used for malicious purposes<\/li>\n  <li><strong>Network flooding<\/strong> &#8211; Excessive packet rates designed to overwhelm targets<\/li>\n<\/ul>\n\n<p>If your VPS is flagged, it doesn&#8217;t mean you&#8217;ve done anything wrong &#8211; it means we&#8217;ve detected a pattern worth investigating to protect both you and our network.<\/p>\n\n<h2>Email Rate Limiting<\/h2>\n\n<p>To combat spam and protect our mail server reputation, we implement the following email sending limits:<\/p>\n\n<h3>Standard Rate Limit<\/h3>\n\n<ul>\n  <li><strong>100 emails per minute<\/strong> per VPS<\/li>\n  <li>Applies to all SMTP ports (25, 465, 587)<\/li>\n  <li>Sufficient for most legitimate applications including newsletters and transactional emails<\/li>\n<\/ul>\n\n<h3>Why We Have This Limit<\/h3>\n\n<ul>\n  <li>Prevents compromised servers from sending spam<\/li>\n  <li>Protects our IP reputation with major email providers<\/li>\n  <li>Ensures reliable email delivery for all customers<\/li>\n  <li>Industry-standard practice for shared hosting environments<\/li>\n<\/ul>\n\n<h3>Need Higher Limits?<\/h3>\n\n<p>We&#8217;re happy to accommodate legitimate high-volume email needs! If you require increased email sending capacity:<\/p>\n\n<p><strong>Eligibility Requirements:<\/strong><\/p>\n<ul>\n  <li>Account in good standing for <strong>over 1 month<\/strong><\/li>\n  <li>Demonstrated legitimate email use case<\/li>\n  <li>Valid business justification for higher volumes<\/li>\n<\/ul>\n\n<p><strong>How to Request:<\/strong><\/p>\n<ol>\n  <li>Open a support ticket explaining your use case<\/li>\n  <li>Provide details about your email sending patterns<\/li>\n  <li>Specify the limit you require<\/li>\n<\/ol>\n\n<p><strong>We typically approve requests for:<\/strong><\/p>\n<ul>\n  <li>Email marketing platforms<\/li>\n  <li>SaaS applications with user notifications<\/li>\n  <li>E-commerce platforms with order confirmations<\/li>\n  <li>Established businesses with proven track records<\/li>\n<\/ul>\n\n<p>Our support team reviews each request individually and can usually process approvals within 24 hours.<\/p>\n\n<h2>How We Respond to Issues<\/h2>\n\n<h3>Automated Detection<\/h3>\n<p>When our system detects suspicious patterns, it logs the activity for review. We don&#8217;t automatically suspend or throttle services &#8211; we investigate first.<\/p>\n\n<h3>Human Review<\/h3>\n<p>Our team reviews flagged activity to distinguish between legitimate use and actual abuse. We understand that legitimate applications can sometimes trigger alerts.<\/p>\n\n<h3>Customer Communication<\/h3>\n<p>If we identify a potential issue:<\/p>\n\n<ol>\n  <li><strong>We contact you first<\/strong> &#8211; You&#8217;ll receive a notification explaining what we&#8217;ve detected<\/li>\n  <li><strong>We work with you<\/strong> &#8211; Most issues have simple explanations or easy fixes<\/li>\n  <li><strong>We provide guidance<\/strong> &#8211; If there&#8217;s a security concern, we help you address it<\/li>\n<\/ol>\n\n<h3>Resolving False Positives<\/h3>\n<p>Running a high-traffic service that&#8217;s been flagged? Simply open a support ticket and we&#8217;ll:<\/p>\n<ul>\n  <li>Whitelist your VPS from monitoring alerts<\/li>\n  <li>Adjust thresholds for your specific use case<\/li>\n  <li>Document your legitimate traffic patterns<\/li>\n<\/ul>\n\n<h2>Transparency and Privacy<\/h2>\n\n<h3>What Data We Keep<\/h3>\n<ul>\n  <li>Network traffic statistics (volume, packet rates, bandwidth)<\/li>\n  <li>Timestamps of unusual activity<\/li>\n  <li>Pattern analysis results<\/li>\n<\/ul>\n\n<h3>What We Don&#8217;t Keep<\/h3>\n<ul>\n  <li>Packet contents or payload data<\/li>\n  <li>Browsing history or web traffic details<\/li>\n  <li>Personal communications or file contents<\/li>\n<\/ul>\n\n<p>All monitoring data is used solely for network security and performance optimization, never for marketing or tracking purposes.<\/p>\n\n<h2>Security Best Practices<\/h2>\n\n<p>Help us keep the network clean by following these simple guidelines:<\/p>\n\n<p><strong>Keep Your VPS Secure:<\/strong><\/p>\n<ul>\n  <li>Use strong passwords and SSH keys<\/li>\n  <li>Keep your software updated<\/li>\n  <li>Run only necessary services<\/li>\n  <li>Use a firewall (we recommend UFW or iptables)<\/li>\n<\/ul>\n\n<p><strong>Monitor Your Own Traffic:<\/strong><\/p>\n<ul>\n  <li>Check for unexpected network usage<\/li>\n  <li>Review login attempts regularly<\/li>\n  <li>Monitor running processes<\/li>\n<\/ul>\n\n<p><strong>Report Issues:<\/strong><\/p>\n<ul>\n  <li>Notice unusual activity? Let us know<\/li>\n  <li>Suspect your VPS is compromised? Contact support immediately<\/li>\n  <li>We&#8217;re here to help, not to judge<\/li>\n<\/ul>\n\n<h2>Your Rights as a Customer<\/h2>\n\n<ul>\n  <li><strong>Appeal any actions<\/strong> &#8211; If your service is affected, you can always appeal<\/li>\n  <li><strong>Request monitoring exemption<\/strong> &#8211; For verified legitimate high-traffic services<\/li>\n  <li><strong>Access your data<\/strong> &#8211; Request information about any monitoring alerts on your account<\/li>\n  <li><strong>Privacy protection<\/strong> &#8211; We never share customer data with third parties except where legally required<\/li>\n<\/ul>\n\n<h2>Questions?<\/h2>\n\n<p>Our monitoring systems are designed to be invisible to legitimate users while protecting everyone from abuse. If you have questions about:<\/p>\n\n<ul>\n  <li>Whether your application will trigger monitoring<\/li>\n  <li>How to request email rate limit increases<\/li>\n  <li>Getting your service whitelisted<\/li>\n  <li>Security best practices for your specific use case<\/li>\n<\/ul>\n\n<p><strong>Contact our support team<\/strong> &#8211; we&#8217;re always happy to discuss your specific needs and ensure your services run smoothly.<\/p>\n\n<hr>\n\n<p><em>Last updated: November 2025<\/em><\/p>\n\n<p><strong>VM6 &#8211; Reliable VPS hosting with intelligent protection<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At VM6, we&#8217;re committed to maintaining a reliable, high-performance network for all our customers. To achieve this, we&#8217;ve implemented intelligent monitoring systems that protect our infrastructure while respecting your privacy&#8230; <a href=\"https:\/\/www.vm6.co.uk\/blog\/2025\/11\/18\/how-we-keep-our-network-clean-and-safe-for-our-clients\/\" class=\"read-more\" style=\"color: #fbbf24;\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":208,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[2],"tags":[59,60,4,5],"class_list":["post-207","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vps-hosting","tag-network","tag-protect","tag-uk","tag-vps"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How We Keep Our Network Clean and Safe for our Clients. - VM6 Networks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vm6.co.uk\/blog\/2025\/11\/18\/how-we-keep-our-network-clean-and-safe-for-our-clients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How We Keep Our Network Clean and Safe for our Clients. - VM6 Networks\" \/>\n<meta property=\"og:description\" content=\"At VM6, we&#8217;re committed to maintaining a reliable, high-performance network for all our customers. 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