Plain-English policies · UK law

Legal & policies

Every VM6 Networks policy in one place: our terms, how we handle your data, the service levels we commit to and how refunds and credits work. If anything is unclear, ask us and a real person will explain it.

All policies

Our policies and agreements

Terms of Service

The agreement that covers every VM6 service: using our services, your account responsibilities and our obligations to you.

Service useAccountsLiability Read the terms

Privacy Policy

How we collect, use, store and protect your personal data under UK GDPR and the Data Protection Act 2018.

UK GDPRYour rights Read the policy

Data Processing Agreement

Our Article 28 UK GDPR terms as your data processor: security measures, sub-processors, breach notification and UK data residency.

Article 28Sub-processors Read the policy

Service Level Agreement

Uptime commitments, response times and service levels across our unmanaged, semi-managed and fully managed tiers.

UptimeResponse times Read the policy

Acceptable Use Policy

What you can and can't run on our network, including outbound mail port rules, to keep the platform safe for everyone.

Prohibited usePort 25 Read the policy

Fair Usage Policy

CPU and bandwidth fair use: burst limits, sustained-load guidance and what happens when a traffic allowance runs out.

CPUBandwidth Read the policy

Refund Policy

Our 14-day money-back guarantee and how to request a refund, step by step.

14-day guarantee Read the policy

Compensation Policy

When you're eligible for service credits after an SLA breach or interruption, and how to claim them.

Service credits Read the policy

Cookie Policy

Which cookies our website uses, why, and how to control them. Analytics stays off unless you accept.

CookiesConsent Read the policy

Affiliate Programme Terms

Eligibility, payout thresholds, tax and anti-fraud rules for affiliates.

PayoutsCompliance Read the policy

At a glance

Key facts about VM6 Networks

A UK limited company, hosting in UK datacentres under UK law. Business customers can request our Data Processing Agreement for their own compliance records.

Company and legal details
Company	VM6 Networks Ltd
Company number	16553775 (England & Wales)
Governing law	England and Wales
Data protection	UK GDPR and the Data Protection Act 2018
Where data is stored	UK datacentres only
Money-back guarantee	14 days for new customers
Contact	info@vm6.co.uk

Questions about a policy?

We'd rather explain than hide behind small print.

Open a ticket and a UK engineer will reply, usually within the hour
Email info@vm6.co.uk for contracts, DPAs and procurement
We notify customers of significant changes to our terms by email or service announcement

Contact support