Privacy Policy

VM6 Networks LTD
Company Number: 16553775

1. Introduction

VM6 Networks LTD (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services, including VPS Hosting, Web Hosting, and Dedicated Servers.

2. Data Controller

VM6 Networks LTD is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. What Data We Collect

• Name, email address, phone number, and billing address
• Payment details (processed securely via third-party providers)
• IP address, browser type, and usage data (via cookies and analytics)
• Support tickets, communications, and service usage history

4. How We Use Your Data

We use your data to:

• Provide and manage hosting services
• Process payments and issue invoices
• Respond to support requests and inquiries
• Improve our website and services
• Comply with legal obligations

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to provide services you’ve requested
• Legal obligation – to comply with tax and regulatory requirements
• Legitimate interests – to improve our services and protect our systems
• Consent – where required, such as for marketing communications

6. Cookies and Tracking

We use cookies to enhance your browsing experience and gather analytics. You can manage cookie preferences via your browser. For more, see our Cookie Policy.

7. Data Sharing and Transfers

We do not sell your data. We may share it with:

• Payment processors (e.g., Stripe, PayPal)
• Domain registrars and SSL providers
• Infrastructure and technical support partners
• Legal or regulatory authorities when required

All third parties are contractually bound to protect your data in accordance with UK data protection laws.

8. Data Retention

We retain your data only as long as necessary for service provision and legal compliance (e.g., HMRC requirements).

9. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent
• Lodge a complaint with the ICO

To exercise these rights, contact us at privacy@vm6.co.uk.

10. Data Security

We implement industry-standard security measures to safeguard your data, including encryption, access controls, and secure backups.

11. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place (e.g., SCCs or adequacy decisions).

12. Changes to This Policy

We may update this Privacy Policy as needed. Any updates will be posted here with an updated revision date.