Privacy Policy
We're committed to protecting your privacy and personal data. Learn how we collect, use, store, and protect your information in compliance with UK GDPR and Data Protection Act 2018.
Data Controller Information
VM6 Networks LTD
Company Number: 16553775
VM6 Networks LTD is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Privacy Policy Contents
1. Introduction
VM6 Networks LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services, including VPS Hosting, Web Hosting, and Dedicated Servers.
2. Data We Collect
Personal Information We Collect
We collect the following types of personal data:
- Account Information: Name, email address, phone number, billing address
- Payment Data: Billing information, payment method details (processed securely)
- Service Usage: Server configurations, resource usage, support tickets
- Website Analytics: IP address, browser type, pages visited, time spent
- Communication Records: Support conversations, emails, chat logs
- Technical Data: Server logs, security monitoring data
3. How We Use Your Data
We use your data to:
- Provide and maintain hosting services
- Process payments and manage billing
- Provide customer support and technical assistance
- Send service updates and important notifications
- Improve our services and user experience
- Ensure security and prevent fraud
- Comply with legal obligations
- Send marketing communications (with consent)
4. Lawful Basis for Processing
Legal Basis Under UK GDPR
We process your data under the following lawful bases:
- Contract Performance: To provide hosting services and fulfill our contract with you
- Legitimate Interest: For service improvement, security monitoring, and business operations
- Legal Obligation: To comply with tax, accounting, and other legal requirements
- Consent: For marketing communications and non-essential cookies (where applicable)
- Vital Interest: To protect your or others' safety in emergency situations
6. Data Sharing and Disclosure
We Never Sell Your Data
We do not sell your personal data to third parties. Your privacy is not for sale.
We may share your data with:
- Service Providers: Payment processors, data center partners, security services
- Legal Authorities: When required by law, court orders, or to protect legal rights
- Business Transfers: In case of merger, acquisition, or business sale (with notice)
- Emergency Situations: To protect life, safety, or prevent fraud
All third parties are contractually bound to protect your data in accordance with UK data protection laws.
7. Data Retention
Retention Periods
We retain your data only as long as necessary for:
- Active Services: During the period you use our services
- Account Closure: Up to 7 years for tax and accounting purposes (HMRC requirements)
- Support Records: 3 years after service termination
- Marketing Data: Until you withdraw consent or 2 years of inactivity
- Security Logs: 12 months for security monitoring purposes
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data we hold
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (where legally possible)
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications
- Complain: Lodge a complaint with the ICO (Information Commissioner's Office)
Exercise Your Rights
To exercise any of these rights, please contact us at privacy@vm6.co.uk
We will respond to your request within one month, and there's no charge for most requests.
9. Data Security
Security Measures
We implement industry-standard security measures to safeguard your data, including:
- Encryption: Data encrypted in transit and at rest
- Access Controls: Strict access controls and authentication
- Secure Infrastructure: Physically secure data centers with 24/7 monitoring
- Regular Backups: Secure, encrypted backups stored off-site
- Staff Training: Regular security training for all personnel
- Incident Response: Comprehensive breach response procedures
10. International Data Transfers
Our primary data processing occurs within the UK. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by UK authorities
- Adequacy decisions recognizing equivalent data protection standards
- Binding Corporate Rules for multinational service providers
- Your explicit consent where required
11. Privacy Policy Updates
We may update this Privacy Policy as needed to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with an updated revision date.
For significant changes that affect your rights, we will notify you via email or through prominent notices on our website.
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Privacy Email: privacy@vm6.co.uk
- General Email: hello@vm6.co.uk
- Phone: +44 20 7946 0958
- Post: VM6 Networks LTD, Unit A, 82 5 Canon Court, Institute St, Greater Manchester, BL1 1PZ
This page was updated on 21st January 2025 and replaces the prior version in its entirety.