Refund Policy
We stand behind the quality of our services with a no-questions-asked 14-day money back guarantee. Your satisfaction is our priority.
Company Information
VM6 Networks LTD
Company Number: 16553775
Our Commitment to You
At VM6 Networks LTD, we stand behind the quality of our hosting services and strive to deliver an exceptional experience. If for any reason you're not satisfied with your hosting purchase, we offer a no-questions-asked refund within 14 calendar days of your initial order — no hassle, no stress.
Eligible Services
Our 14-day money back guarantee applies to the following services:
Covered Services
- Shared Web Hosting: All cPanel shared hosting plans
- WordPress Hosting: Managed WordPress hosting services
- VPS Hosting: Virtual Private Server packages (hosting fees only)
- Dedicated Servers: Dedicated server hosting (setup fees excluded)
- Business Hosting: Professional hosting solutions
Important: Requests must be made within 14 days of the original purchase date.
How to Request a Refund
Simple Refund Process
Getting your refund is straightforward:
- Submit a Ticket: Log into your Client Area and create a support ticket
- Email Support: Send a refund request to info@vm6.co.uk
- Include Details: Provide your order number and service details
- Quick Processing: Eligible refunds are typically processed within 5–7 business days
Service Exclusions
The following services and scenarios are excluded from our refund policy:
Non-Refundable Items
- Domain Registrations: Domain names and domain-related services
- Setup Fees: One-time setup charges for dedicated servers
- SSL Certificates: Security certificates and add-on services
- Third-Party Services: External services or software licenses
- Custom Development: Bespoke development work and consultancy
- Account Suspensions: Services suspended due to policy violations
- Resource Abuse: Accounts terminated for excessive resource usage
- Promotional Offers: Special pricing or bundled promotional deals (terms may vary)
Refund Processing
Processing Timeline
- Review Period: All refund requests are reviewed within 24-48 hours
- Processing Time: Approved refunds are processed within 5-7 business days
- Payment Method: Refunds are issued to the original payment method
- Bank Processing: Bank/card processing may take additional 3-5 business days
- Confirmation: You'll receive email confirmation once the refund is issued
Partial Refunds
In some cases, partial refunds may be applicable:
- Pro-rated Usage: For services used beyond the 14-day period, pro-rated refunds may be considered at our discretion
- Downgrade Requests: Refunds for service downgrades within the refund period
- Billing Errors: Corrections for incorrect charges or billing mistakes
- Service Credits: Alternative compensation in the form of account credits
Fair Use Policy
Responsible Usage
Our refund policy is designed to ensure customer satisfaction while maintaining service quality:
- Good Faith: Refund requests must be made in good faith
- Abuse Prevention: We reserve the right to refuse refunds for suspected abuse
- Account History: Excessive refund requests may affect future eligibility
- Data Backup: Customers are responsible for backing up data before cancellation
- Service Termination: Refunded services will be terminated immediately upon processing
Need Help with Your Refund?
Our support team is ready to assist with your refund request:
- Client Portal: Submit a support ticket
- Email Support: info@vm6.co.uk
- Live Chat: Available 24/7 on our website
Our support team typically responds to refund requests within 2-4 hours during business hours.
Policy Updates
This refund policy may be updated from time to time to reflect changes in our services or legal requirements. Material changes will be communicated to customers via email or through the client portal. Continued use of our services after policy updates constitutes acceptance of the revised terms.
This page was updated on 28th March 2025 and replaces the prior version in its entirety.