Terms of Service
These terms and conditions govern your use of VM6 Networks services. Please read them carefully: they contain important information about your rights and obligations.
VM6 Networks Ltd · Company number 16553775 · Registered in England and Wales
Key points at a glance
A plain-English summary to help you find your way. The full terms below are what apply.
1Acceptance of Terms
These Terms and Conditions govern your use of services provided by VM6 Networks LTD ("we", "us", "our"). By purchasing or using our services, you agree to be bound by these terms.
2Our Services
We offer the following services:
- Web Hosting Services
- Virtual Private Server (VPS) Hosting
- Dedicated Server Hosting
- Domain Registration and Management
- Technical Support Services
Service specifications, pricing, and features are detailed on our website and may be updated periodically.
3Eligibility and Account Requirements
You must be at least 18 years old and legally capable of entering into a binding contract. Businesses and individuals may use our services for lawful purposes only.
You agree to provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your account credentials.
4Acceptable Use Policy
You agree not to use our services for:
- Illegal activities or content that violates applicable laws
- Spam, unsolicited emails, or bulk messaging (Port 25 is Blocked)
- Malware, viruses, or malicious code distribution
- Copyright infringement or intellectual property violations
- Tor exit relay nodes
- Activities that could damage our reputation or infrastructure
- Any mining activity without our consent
We reserve the right to suspend or terminate services for violations, however we will first try to work with you to resolve them.
Email and Network Port Restrictions
To maintain the integrity of our network and protect the reputation of our IP address space against spam and blacklisting, all outbound mail ports (including, but not limited to, Port 25) are blocked by default on all services.
- Recommended Alternatives: For the best deliverability and to avoid reputation issues, we strongly encourage users to utilize a dedicated mail relay service, such as mail.baby.
5Fair CPU Usage Policy
CPU Usage Guidelines
To maintain consistent performance and service reliability across our VPS infrastructure, VM6 Networks enforces a Fair CPU Usage Policy. Each VPS is permitted to utilize up to 100% of its assigned CPU core(s) for short bursts not exceeding 45–60 minutes per day. Under normal operating conditions, sustained usage should remain below 65% per core to ensure fair access for all clients on the host node.
Excessive or continuous high-load activity—such as CPU-intensive background tasks, mining operations, or unoptimized scripts—may result in automated throttling, temporary suspension, or a recommendation to upgrade. VM6 Networks actively monitors CPU usage and reserves the right to take corrective action to preserve node stability and service quality.
6Fair Bandwidth Usage Policy
Fair Usage Traffic Policy
At VM6 Networks, we offer high-speed connectivity across our UK VPS Hosting plans, designed to deliver exceptional performance and flexibility for all workloads.
To maintain a consistent experience and fair resource distribution across our infrastructure, we apply the following Fair Usage Traffic Policy:
- Performance VPS plans (Coventry) include a 10Gbps port with a guaranteed minimum of 5Gbps.
- Enterprise VPS plans (Norwich) include a 10Gbps port.
- Forex VPS plans (Basingstoke) are provisioned with a 1Gbps port.
- Budget VPS plans (Norwich) use a standard shared port.
- Each VPS has a monthly traffic allowance based on its plan tier.
- Once the monthly traffic allowance is exceeded, the VPS connection will be rate-limited to 2Mbps until the next reset.
- You can purchase additional traffic via the Client Area to restore full speed at any time.
- Traffic allowance resets monthly from the original purchase date of the VPS.
This policy ensures fair access to bandwidth across our network while offering flexibility for users with higher traffic needs. If you require custom traffic plans or dedicated bandwidth, feel free to reach out were happy to help.
7Service Availability
We aim to provide 99.9% uptime. However, we do not guarantee uninterrupted service and are not liable for downtime caused by maintenance, third-party failures, or force majeure unless you have taken up one of our management packages.
8Data Protection
We process personal data in accordance with the UK GDPR and Data Protection Act 2018. Please refer to our Privacy Policy for full details on how we collect, use, and protect your personal information.
9Data Backups
While we may offer backup services, you are responsible for maintaining your own backups. We are not liable for data loss unless caused by our negligence or you have taken up one of our management packages.
10Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for services in the preceding 12 months.
11Changes to Terms
We may update these terms from time to time. Continued use of our services constitutes acceptance of the revised terms. We will notify you of significant changes via email or through our service announcements.
12Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
13Refund Policy
14-Day Money Back Guarantee
New customers are eligible for a full refund within the first 14 calendar days of service activation, provided the request is made through the appropriate support channel and the account is in good standing. You can find our Refund Policy here for more information.
14Affiliate Program
Eligibility
Participation in the VM6 Networks Affiliate Program is open to individuals and entities who operate in accordance with our Acceptable Use Policy and maintain an active account in good standing. We reserve the right to approve or deny affiliate applications at our sole discretion.
Commission Structure
Affiliates earn commissions based on qualifying referrals that result in completed purchases of eligible VM6 Networks services. Commission rates and eligible services are outlined in the Affiliate Dashboard and may be updated periodically.
Payout Threshold and Schedule
Affiliate earnings are paid out once the account balance reaches a minimum threshold of £25 GBP. Payouts are processed within five (5) working days from the date of request, excluding weekends and public holidays. VM6 Networks is not responsible for delays caused by third-party payment processors.
Payment Method
Payouts are issued via the payment method selected in the Affiliate Dashboard. Affiliates are responsible for ensuring their payment details are accurate and up to date. VM6 Networks will not reissue payments due to incorrect or outdated information.
Taxes and Reporting
Affiliates are solely responsible for reporting and paying any applicable taxes on their earnings. VM6 Networks does not withhold taxes and will not provide tax advice. Where required by law, we may request tax documentation prior to issuing payouts.
Fraud and Abuse
VM6 Networks reserves the right to withhold or revoke commissions in cases of suspected fraud, abuse, or violation of these Terms. This includes, but is not limited to, self-referrals, misleading advertising, or traffic generated through deceptive practices.
15Software Licensing
Unless a product page or your order states otherwise, VM6 Networks does not supply or include licences for third-party software, including Microsoft Windows Server and Windows desktop operating systems.
Microsoft Windows (Bring Your Own Licence)
- Where we make Windows installation media or templates available, they are provided without a licence key. Windows must be activated with a valid licence that you supply ("Bring Your Own Licence" or "BYOL").
- You are solely responsible for making sure the licence you use is genuine and that its terms allow it to be used on a virtual machine hosted on shared, third-party (outsourced) infrastructure, in line with Microsoft's Product Terms. For example, licences covered by Software Assurance, or licence subscriptions, may qualify under Microsoft's Flexible Virtualization Benefit; many retail and OEM licences do not.
- Evaluation editions may only be used for evaluation, within the period and conditions set by Microsoft.
- VM6 Networks does not sell, supply, recommend or activate licence keys on your behalf, and our support team cannot advise whether a particular licence is valid for your use.
Your Responsibility
- Licence compliance for any software you install or run on your service remains your responsibility. You agree to indemnify VM6 Networks against any claims, costs or fees arising from your use of unlicensed or improperly licensed software.
- If we are made aware that software on your service is unlicensed or used in breach of its licence terms, we may ask you to remedy it, and may suspend the service under our Acceptable Use Policy if it is not resolved.
Other Software
The same applies to any other commercial software you install, such as control panels, databases or trading platforms: you are responsible for holding and complying with the appropriate licences. Software we include as part of a service, such as the WebDeck control panel on our web hosting plans, is licensed by us for your use with that service.
This page was updated on 25th October 2026 and replaces the prior version in its entirety.